189x Filetype PPTX File size 0.22 MB Source: bbagroupb.weebly.com
Outline • Operations & Operations Management (OM) • Process Management • Scope of OM • OM & Decision Making Adapted from Operations Management by William J. Stevenson Learning Outcomes At the end of this session, the students should be able to; 1. Define the terms “operations management” 2. Describe the operations function and the nature of operations manager’s job 3. Summarize the two major aspects of process management 4. Explain the key aspects of operations management decision making Adapted from Operations Management by William J. Stevenson Operations & OM • Operations is part of a business organization that is responsible for producing goods or services • OM can be defined as the management of systems or processes that create goods and/or provide services • OM and supply chain are intrinsically linked Adapted from Operations Management by William J. Stevenson Supply Chain • Supply chain (external as well as internal) is a sequence of activities and/or organizations involved in producing and delivering a good or service which begins with basic suppliers of raw materials and extends all the way to the final customer • The external parts of a supply chain provide raw materials, parts, equipment, supplies, and/or other inputs to the organization, and they deliver outputs that are goods to the organization’s customers • The internal parts of a supply chain are part of the operations function itself, supplying operations with parts and materials, performing work on products and/or services, and passing the work on to the next step in the process Adapted from Operations Management by William J. Stevenson Product Supply Chain Adapted from Operations Management by William J. Stevenson
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