149x Filetype PPTX File size 0.23 MB Source: ccalac.org
PCMH: plans demonstrate implementation of patient and family-centered care based on the needs and preferences of their patients, family and caregivers; ensure cultural and linguistic competency; and collect and act upon patient complaint and satisfaction data to continually improve care What is Healthcare IT/ Stage 2 Meaningful Use: Patient Patient engagement is driven by technology ranging from patient portals, to electronic data Engageme capturing platforms that result in more accurate and streamlined diagnostic information. nt? Generic: Patient engagement is the cooperation among health care practitioners, health care administrators and patients to improve and maintain patients’ health. This includes helping patients understand and manage chronic conditions and prepare for expected health events, such as childbirth. (NCQA) Green Management Consulting Group, Inc. 2 Clinicians can’t assume they know what’s What’s best for the patient needed to Need data to direct change– patient have surveys, patient focus groups Use Proven Strategies: motivational Patient interviewing and shared decision making, Engageme practice structural changes including nt ? team-based care and intensive chronic disease management, Electronic Health Record and Tools. Green Management Consulting Group, Inc. 3 96% of Patients & Providers think patients should be able to read their electronic medical records 89% of patients and 64% of providers think Patients, that patients should have the right to see all of the MDs notes Providers & Most patients (54%) think the medical records Technology belong to them, only 38% of physicians agree Most providers (77%) think they should review lab results before they are given to the patient, Medscape survey but 34% of patients think they should have Sept. 2014 immediate access to lab results About 40% of patients and providers have security concerns about EHR Unique survey because it asked the same questions of providers and patients 1400 providers, 1100 patients Green Management Consulting Group, Inc. 4 Tailor communication approaches to support the Strategies patients needs. e.g. translate medical information into lay language for the to improve patient or implement a patient navigator program. patient Train providers and staff to partner effectively with patients and families. experience e.g. engaging patients and alerting them to & community resources. Review and design care and system processes, outcomes, policies and structures to provide opportunities for and reduce partnerships between patients, families and the healthcare team. costs e.g. Develop individual care plans reflecting the patient's goals, and provide coaching to help patients meet those goals. Create new partnerships within the organization so patients and families become part of the governance Dominick Frosch, Ph.D. structure. Create clear lines of reporting for direct contact between patient advisers and leadership, and dedicate staff to oversee work with patient and family advisers Green Management Consulting Group, Inc. 5 Strategies to Develop measures and conduct research to improve care, facilitate changes in processes improve and assess the relationships between outcomes, patient patient experiences and engagement. e.g., use video to capture interactions and experience observations. & outcomes, Make data and information transparent to and reduce promote organizational accountability for costs quality, safety and enabling patients and families to be active in their care. e.g. Use portals so patients can access their electronic health records anywhere, along with interactive tools that allow them to make corrections. Make sure they can include Dominick Frosch, information that's important to them, such as Ph.D. goals of care. http://www.informedmedicaldecisions.org/2013/07/08/voices-of-shared- decision-making-with-dominick-frosch/ Green Management Consulting Group, Inc. 6
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