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NATIONAL INTEGRATED ICT POLICY
WHITE PAPER: DIGITAL
TRANSFORMATION PILLARS
EVOLUTION OF e-GOVERNMENT
IN SOUTH AFRICA
1995 – 1999 2000 – 2003 2007 - 2014 2015 - 2017
• Batho Pele White • 2001 - DPSA produced • 2007 – ISAD Plan • Gauteng Provinces
Paper on the an e-Government adopted with emphasis develops an e-
transformation of public Policy; on e-Government: Government Strategy
service – 1995; • 2002 - Electronic • 2011 – NDP introduces and establishes a
• Presidential Review Communications and a single cohesive Department of
Commission (PRC) Transactions Act strategy to ensure eGovernment:
report on the operation, (ECTA) ; diffusion of ICTs in all • 2016 – Approval of the
transformation and • Batho Pele Gateway– areas of society and National ICT Integrated
development of the Static Website economy; Policy White Paper,
Public Service, and providing Information • 2012 - SITA developed with emphasis on
DPSA granted the to citizens about Public an e-Government digital transformation of
administrative Services; and Framework and started public service and the
responsibility for ICT in • Batho Pele Call Centre offering e-services; and need to develop a
government – 1998; launched to support • 2014 – establishment National e-Government
• Thusong Service citizens of the new Department Strategy and Roadmap
Centres initiated to of Telecommunications • 2016/17 –
extend services of and Postal Services Development and
government to rural and transfer of e- approval of the
and underserviced Government mandate National e-Government
communities - 1999 from DTPS and SITA. Strategy and Roadmap
T
WHY A NATIONAL e-GOVERNMENT
STRATEGY
Rising public service costs and backlogs in
service delivery National e-Government Domains:
Fragmentation of e-government initiatives
and uncoordinated implementation thereof
Problem Duplication of processes, large-scale system Government-to-Citizen (G2C)
Statement incompatibilities and inefficiencies ICT to enable Citizen convenience and
lack of easy access to government services participation
(e.g. SARS e-Filing, DoL Unemployment Fund
Increasingly digitally demanding citizens and submission (UFiling), DHA Identity Tracking , Info
demands for digital transformation Portals (Gateway, Web sites))
stakeholders
Government-to-Government (G2G)
ICT to improve internal efficiency and admin of
Government
Vision Digitizing Government Services e.g. Fin Accounting (BAS), Logistics, HR (PERSAL),
Crime Administration (CAS), Population Register
(NPR), Social Pension (SOCPEN), Health Admin (HIS,
PaaB, Pharm), Education (NSC, ANA), Transport
(eNatis)
To deliver integrated electronic services
To harmonize legislative framework for e- Government-to-Business (G2B)
ICT to serve Private Business, Industry and
government services Trade
To create and manage reliable, accessible (e.g. CIPC Companies Register, Electronic
and cost effective e-services Payments, SARS Customs)
Strategic Develop capacity and skills programme that
Objectives will ensure sufficient service delivery
To establish institutional mechanism for
coordination of e-government services
Empowering underserved communities
using ICT
Making South Africa a Global Leader in Harnessing ICTs for Socio-economic Development
Key Strategy Recommendations
• A programme approach guided by a common vision and strategy needs to be
adopted for implementation of e-Government across all levels of government. This
approach will enable cost savings in terms of sharing the core and support
infrastructure, enable interoperability through standards, etc.;
• Need for a central structure to be established aimed at driving the whole of
government approach towards digitizing of government services (Inter-Ministerial
Digital Transformation Committee);
• Establish legal and regulatory framework that supports the adoption and
implementation of e-Government;
• Development of an e-Government Central Portal;
• Funding: implementation of this Strategy will require additional funding for
transversal programmes. An e-Government Investment Framework is to be
developed in consultation with National Treasury;
• DTPS in collaboration with SITA and the Inter-Ministerial Digital Transformation
Committee shall formulate plans for the required e-Government infrastructure and
the delivery of e-Services to realize an inter-operable government;
• The DTPS will work with StatsSA to establish mechanisms to track the impact of
interventions adopted; and
• DTPS and DPSA to champion the coordination of e-Government programmes and
in collaboration with respective departments to raise public awareness of e-Services
to increase the take-up.
PROPOSED NATIONAL E-GOVERNMENT
STRATEGIC APPROACH
e-Government Services • Standardised open digital
Transformation platform to allow for a
connected Government;
• Mobile sites to increase
e-Enhanced Governance access to e-services; and
• National audit of • Use mobile phones for
Government ICT systems access and social media
towards elimination of tools for citizen
legacy systems; participation
• Develop e-Government
governance structure and
plans; Digitally-enabled
• Open Government Data Society
Framework; • Digital literacy for citizens;
• Digitalisation of • Public access to ICTs
Government Business • E-Commerce stimulation
Services; • Communication and
• e-Government common awareness plans for e-
service centres; Government services roll-
• Institutional Mechanisms to out across all levels of
drive e-Government government to drive
change management
towards a paperless
Government
National e-Government Model
SECRET
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