What Different Disciplines Mean by “Change Management”
       Project Management                               IT                            Organizational 
       Change Management                    Change Management                     Change Management 
  Process by which a Project 
  Manager, managers changes 
  to the project scope,                 Process and governance by which      The proactive and strategic 
  timeline, and budget.                 changes to an IT product or          approach to addressing the 
                                        system are collected, coordinated,   people side of organizational 
                                        and implemented.                     change to ensure change is 
                                                                             adopted, successful, and sustained 
            For Example: NIH is implementing a new travel platform to book all NIH travel. 
  Leadership has just decided the        Post go-live the project team has     Travel Planners like the current 
  system needs to go live 2 months       received several requested            system and are resistant to using 
  earlier. The Project Manager now       changes to the system from            the new one. The project team 
  has to analyze how many                users, such as adding a filter for    will need to understand where 
  additional resources are needed        direct flights. Change                this resistance comes from, 
  and how much it will cost.             management will be used to            leverage leadership support, 
                                         determine what changes are            effective communication, and 
                                         made, when, and how.                  training to ensure the system is 
                                                                               fully adopted. 
                    What is Organizational Change Management?
   Change management proactively plans for and addresses both the organizational and people 
    side of change. Integrated with project management, change management recognizes the 
   importance of individual and environmental factors in supporting necessary behavior changes. 
    Current State                       Future State
                   Change Management                   Sustained Outcomes
               Risk Without Change Management 
                                                                      3
                                    Benefits to Projects  
         Projects that effectively execute change management help employees
                                      Understand Why to Change  
                                      Know What to Change 
                                      Have the Skills & Knowledge to Change 
       These projects thus reduce resistance to change and are more likely to:
       Achieve & Sustain             Avoid Re-Work             Stay within Budget1
                      1
           Objectives
                     “Change Management for a Healthy NIH” 
   1. Prosci’s tutorial titled the “Case for Change Management: Correlating Success and Change Management Effectiveness”, which is based on Prosci’s 
   2007 and 2009 benchmarking studies.                                              4
                                Integrating Project and Change Management
     Integrating project management and change management is essential to project success
        How the customer       How the project       How the analyst    How the programmer     What the customer 
           explained it.     leader understood it.     designed it.           wrote it.          really wanted.
                                                  If Not Integrated 
         •  Project may not achieve the intended outcome
         •  New process, system, or policy may not be adopted by users
         •  Change management become a last minute effort or does not meaningfully influence other 
            aspects of the project
                                             Integrations Depends On
         Shared accountability for project outcomes, not just: 
         -  Hitting the go-live date                       ""
         -  Executing change management activities 
                                                                                                               5
                                 NIH Change Management Framework 
                                               How are they impacted 
                      Who is affected by          by the change? 
                     the change?                                             How do the affected 
                                             Evaluate & Adapt              people get information?
         What is 
    changing? Why?                              Leadership 
                                               Engagement           Communications
        Planning         Stakeholder                                                          Sustain
                          Analysis
                                                                        Training 
                                            Workforce Impacts 
                                               Assessment
                                                Implement