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What Is Customer Success? “Customer Success is a shift in organizational focus from selling product to delivering value. Companies who cultivate customer-centric experiences will increase retention, expand adoption, and drive exponential revenue growth.” Portland Customer Success Pillars 1. Customers Are The Most Important Asset 2. Organizational Alignment Around Experience 3. Build A Customer Feedback Methodology 4. CX Reliability, Innovation & Proactivity 5. Accountability, Leadership & Culture Pillar 1: Customers Are The Most Important Asset Did You or Did You Not Earn The Right To Customer Growth? Pillar 2: Organizational Alignment Around CX Move From Siloed Performance Metrics To Customer Life Improvement Pillar 3: Build A Customer Feedback Methodology Integrate Multiple Data Sources To Illustrate The Customer Journey, Via Their Experience
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