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picture1_Journey Ppt 68938 | 1c924ptvr 927644


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File: Journey Ppt 68938 | 1c924ptvr 927644
what is customer success customer success is a shift in organizational focus from selling product to delivering value companies who cultivate customer centric experiences will increase retention expand adoption and ...

icon picture PPTX Filetype Power Point PPTX | Posted on 29 Aug 2022 | 3 years ago
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       What Is Customer Success?
  “Customer Success is a shift in organizational focus 
  from selling product to delivering value. Companies 
  who cultivate customer-centric experiences will 
  increase retention, expand adoption, and drive 
  exponential revenue growth.”
      Portland Customer Success Pillars
  1. Customers Are The Most Important Asset
  2. Organizational Alignment Around Experience
  3. Build A Customer Feedback Methodology
  4. CX Reliability, Innovation & Proactivity
  5. Accountability, Leadership & Culture
   Pillar 1: Customers Are The Most Important Asset
   Did You or Did You Not 
     Earn The Right To 
     Customer Growth?
   Pillar 2: Organizational Alignment Around CX
     Move From Siloed 
  Performance Metrics To 
       Customer Life 
       Improvement
   Pillar 3: Build A Customer Feedback Methodology
   Integrate Multiple Data 
    Sources To Illustrate 
  The Customer Journey, 
    Via Their Experience
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...What is customer success a shift in organizational focus from selling product to delivering value companies who cultivate centric experiences will increase retention expand adoption and drive exponential revenue growth portland pillars customers are the most important asset alignment around experience build feedback methodology cx reliability innovation proactivity accountability leadership culture pillar did you or not earn right move siloed performance metrics life improvement integrate multiple data sources illustrate journey via their...

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