Filetype Power Point PPTX | Posted on 29 Aug 2022 | 3 years ago
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What Is Customer Success?
“Customer Success is a shift in organizational focus
from selling product to delivering value. Companies
who cultivate customer-centric experiences will
increase retention, expand adoption, and drive
exponential revenue growth.”
Portland Customer Success Pillars
1. Customers Are The Most Important Asset
2. Organizational Alignment Around Experience
3. Build A Customer Feedback Methodology
4. CX Reliability, Innovation & Proactivity
5. Accountability, Leadership & Culture
Pillar 1: Customers Are The Most Important Asset
Did You or Did You Not
Earn The Right To
Customer Growth?
Pillar 2: Organizational Alignment Around CX
Move From Siloed
Performance Metrics To
Customer Life
Improvement
Pillar 3: Build A Customer Feedback Methodology
Integrate Multiple Data
Sources To Illustrate
The Customer Journey,
Via Their Experience
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