Sheet 1: StartUpScreen

	
	

		

 
		
		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		
 
	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


	
	

		


		


		


		


		


		


		


		


		


		


		


	
	

		


		


		


		


		


		


		


		


		


		


		


	
	

		


		


		


		


		


		


		
Form: QMS-FRM-0003 vH
		


		


		


		


	

 
 
 
 
 
 
 
 
 


Sheet 2: General

	
	
	
	
	
	
	
	
	
	

		


		


		


		
Western Extrusions Global Sourcing Process
		


		


		


		


		


	
	

		


		


		


		
Supplier Business Survey
		


		


		


		


		


	
	

		


		


		


		


		


		


		


		


		


	
	

		
General Info:
		
Date:
		


		


	
	

		
Supplier Name: 
		


		


	
	

		
Address: 
		


		


	
	

		
City, St  ZIP: 
		


		


	
	

		
Main Phone: 
		


		


	
	

		
Main Fax: 
		


		


	
	

		


		


		


	
	

		

		Quality:
Who is the Quality contact at your facility?
		Quality Contact: 
		


		
Phone:
		


		
Fax:
		
same
		
e-mail:
		


		


	
	

		

		Engineering:
Who is the Engineering contact at your facility?
		Engineering Contact: 
		


		
Phone:
		


		
Fax:
		
same
		
e-mail:
		


		


	
	

		

		Purchasing:
Who is the Purchasing contact at your facility?
		Purchasing Contact: 
		


		
Phone:
		


		
Fax:
		
same
		
e-mail:
		


		


	
	

		

		Production:
Who is the Production contact at your facility?
		Production Contact: 
		


		
Phone:
		


		
Fax:
		
same
		
e-mail:
		


		


	
	

		

		Production:
Who is the Sales/Customer Service contact at your facility?
		Sales/Cust. Service Contact: 
		


		
Phone:
		


		
Fax:
		
same
		
e-mail:
		


		


	
	

		


		


	
	

		
Facility Info:
		


	
	

		

		Plant sq. feet:
How many square feet is the facility?
		Plant square feet: 
		


		


	
	

		

		Years in Business:
How many years has this facility been in business?
		Years in business: 
		


		


	
	

		

		Annual Sales:
What is the annual sales of the facility?
		Annual Sales: 
		


		


	
	

		

		ISO/QS Certification:
Is the facility currently certified to ISO 9000 or QS 9000 standards?
		ISO-9001/TS16949 Certified*?: 
* Industry certification does not ensure the supplier of being a Western Extrusions approved source. Western Extrusions reserves the right the verify the suppliers' facility and systems.
		

 
		
		


		


	
	

		


	
	

		
If yes, who is your registrar?
		

		Registrar:
Enter the name of the facilities registrar.
		

		


	
	

		
If yes, how long have you been registered?
		

		Length of registration:
Enter the month, day and year of registration.
		

		


	
	

		
If yes, when does your certification expire? Please include a copy of your cert(s) for our files.
		

		Cert. Expiration:
Enter the date that the facilities certification expires.
		

		


	
	

		


		


	
	

		
Employee Info:
		


	
	

		

		# of Employees:
How many employees work at the facility?
		Total # of employees: 
		


		


	
	

		

		Shifts:
How many shifts do the employees work per day?
		# of Shifts worked/day: 
		


		


	
	

		

		Hours:
How many hours per shift do the employees work?
		# hours worked/shift: 
		


		


	
	

		

		Days:
How many days do the employees work per week?
		# days worked/week: 
		


		


	
	

		


		


	
	

		


		


		


		


		


		


		


		


		


	
	

		


		


		


		


		


		


		


		


		


	
	

		


		


		


		


		


		


		


		


		


	
	

		
Production Info:
		


	
	

		

		Product/Process type:
What type of product does your facility manufacture and what process is used to manufacture it (e.g. injection moldings, stampings, welded tubing, investment castings, forgings, electronic PC boards, etc.)?
		Product/Process type: 
		


		


	
	

		

		Material type:
What type of material is the product made from (e.g. plastic, urethane, rubber, metal, electronics, etc.)?
		Material type: 
		


		


	
	

		

		Manuf. Equipment:
List the major manufacturing equipment used at the facility.
		List major manuf. equip.: 
		


		


	
	

		

		Quality Equipment:
List the major types of quality equipment used for inspection and calibration.
		List major quality equip.:
		


		


	
	

		

		Subcontractor types:
List the major types of subcontractors used to make final product (e.g. welding, machining, painting, slitting, over-molding, etc.)
		List major type of subcontractors: 
		


		


	
	

		
List major customers: 
		


		


	
	

		

		Industry Types:
List the major types of industries that the product is currently supplied (e.g. automotive, medical, robotics, etc.) 
		List major types of industries:
		


		


	
	

		

		Capacity:
What percent of the current capacity is being used?
		% of capacity used:  
		


		


	
	

		


		


	
	

		
Audit/Assessment Date:
		
Date:
		


		


	
	

		
Audit Purpose:  
		

 
		
		


	
	

		
Audit type:  
		

 
		
		


	
	

		


		


	
	

		
Western Approval:
		
Date:
		


		


	
	

		
Approval justification:  
		


		


	
	

		
Basis for approval:  
		

 
		
		


	
	

		


	
	

		
Western Quality Rep.:   
		


		
Fax:
		


		
e-mail:
		


		


	
	

		
Western Purchasing Rep.: 
		


		
Phone:
		


		
Fax:
		


		
e-mail:
		


		


	
	

		
Western Engineering Rep.: 
		


		
Phone:
		


		
Fax:
		


		
e-mail:
		


		


	

 
 
 
 
 
 
 
 
 
 
 
 
 
 




Sheet 3: Application & Scoring Guideline

	
	

		
Purpose:
	
	

		
This document serves specifically as an application and scoring guide for the Western Extrusions Global Sourcing Process Business Survey.  Obtaining an accurate and useful score from the survey is critical.  This document will guide the Business Survey appraiser(s) to ensure proper application and scoring, as well as minimize appraiser to appraiser variation. 
	
	

		


	
	

		
Scope:
	
	

		
This document applies to all Western Extrusions Divisions and Business Units. 
	
	

		


	
	

		
Pre-Site Assessment Process:
	
	

		


	
	

		
The survey must be sent to the supplier at least 1 week in advance of site visit to allow time for the supplier to self assess.
	
	

		


	
	

		
A conference call or equivalent should be conducted with the supplier after the self- assessment and before the site visit to ensure their self-assessment has been completed properly.  The supplier is required to return a copy of the self-assessment to the lead assessor prior to the conference call.  At the time of the conference call, any specific questions or issues should be addressed.  The entire team should be invited and encouraged to participate in this call.  The site visit should serve as a validation of the results, not the actual assessment.
	
	

		


	
	

		
Before visiting the supplier's facility, the team should gather any information that will be needed when completing the survey.  The team should plan for any additional assessments that are to be conducted during the site visit.  
	
	

		


	
	

		
          Example: 1. In the QUALITY - Quality Systems section under question number QS1
	
	

		
    ("Audit of Quality Systems"), a Quality System Audit should be considered if the supplier is not already ISO certified.  
	
	

		
        
	
	

		
When possible, the survey should be executed by a cross-functional team (e.g.,  engineering, Sourcing, quality, etc.).  This ensures that the investigation of each question is at the proper technical level.  All team members should be briefed on this document prior to the actual validation at the supplier's site.  Assessment should be scheduled enough in advance to allow interested team members enough time to schedule the site visit on their activity calendars.
	
	

		


	
	

		
Scoring Guidelines:
	
	

		


	
	

		
Individual Questions
	
	

		


	
	

		
The scoring of individual items will be a rating from 0-5 based on the following general guidelines and specifics for each point category:  In order to be considered qualified for any given response, the supplier must meet the qualifications for all preceding responses. 
	
	

		


	
	

		
Outstanding - 5 points
	
	

		
Exemplary controls and results for a process step; Documented results far exceed industry norms; Supplier exceeds the specific commodity requirements of Western Extrusions.
	
	

		


	
	

		
Above Average - 4 points
	
	

		
Above industry standard controls and results for a process step; Documented results exceed industry norms; Supplier fully meets, and in some cases exceeds, the specific commodity requirements of Western Extrusions.
	
	

		


	
	

		
Qualified - 3 points
	
	

		
Typical controls and results for a given process step; Documented results meet or exceed industry norms; Supplier clearly meets the specific commodity requirements of Western Extrusions.
	
	

		


	
	

		
Below Average - 2 points
	
	

		
Typical, and in some cases less than industry standard, controls and results for a given process step; Documented results may meet minimum requirements; Supplier nearly meets the specific commodity requirements of Western Extrusions.
	
	

		


	
	

		
Marginal - 1 point
	
	

		
Less than industry standard controls and results; Data is often unavailable to back up performance claims; Supplier somewhat meets the specific commodity requirements of Western Extrusions.
	
	

		


	
	

		
Poor - 0 points
	
	

		
Less than adequate controls; Poor results or lack of documentation with which to judge results; Supplier does not meet the specific commodity requirements of Western Extrusions.
	
	

		


	
	

		
Survey Categories
	
	

		


	
	

		
An explanation of the survey categories and their weightings is as follows:
	
	

		


	
	

		
QUALITY section (worth 30 points) - Divided into two subcategories, Quality Systems and Process Capability; Quality Systems is worth 10 points, while Process Capability is worth 20 points (which add up to a total of 30 points out of 100).
	
	

		


	
	

		
DELIVERY section (worth 25 points) - Divided into two subcategories, Materials Management and Responsiveness; All questions are equally weighted to add up to a total of 25 points out of 100.
	
	

		


	
	

		
CUSTOMER SATISFACTION section (worth 30 points) - Divided into two subcategories, General Business and Manufacturing & Design Support; All questions are equally weighted to add up to a total of 30 points out of 100.
	
	

		


	
	

		
ENVIRONMENTAL, HEALTH & SAFETY (worth 15 points) - One section on Environmental, Health and Safety issues.  All questions are equally weighted to add up to a total of 15 points out of 100.
	
	

		


	
	

		
The sum of the scores from these four categories equals the total survey score.  The final score for the survey is based on a total of 100 points.  
	
	

		


	
	

		
The scoring process will be a joint effort between the supplier and  Western Extrusions's team.  Discussion will be generated around each question, with a score being determined after consensus is reached.  The team leader (e.g., Sourcing engineer) is responsible for resolving any disputes and will have the final voice in scoring questions.
	
	

		


	
	

		
For each question, evidence to support the conclusion should either be apparent during the plant tour or found in supplier documentation.   Where differences in rating exist among team members, objective evidence must be presented by the supplier to support the conclusion. 
	
	

		


	
	

		
After each question is “officially” scored, the team leader should announce the score to avoid confusion at the summary.
	
	

		


	
	

		
At the commencement of each question, the team leader should read the “topic” out loud to ensure that all who are present are focused on the same question.
	
	

		


	
	

		
Conventional rounding applies to all calculations.  Numerical answers are to be computed to the nearest whole number.  Internal performance statistics should be rounded using the same methodology.
	
	

		


	
	

		
The questions are designed so that a score of 5 represents world-class performance.  Therefore, it is intentionally difficult to receive a 5 on the survey questions.  However, scoring will be relative for each supplier within a commodity group.
	
	

		


	
	

		
Before leaving the site, both parties (i.e., the Western Extrusions team and the supplier) should agree with the final survey score presented.
	
	

		


	
	

		
After the Site Assessment:
	
	

		


	
	

		
Not more than 30 days after the assessment, the final version of the assessment should be sent to the supplier.  The score presented at this time is considered final (except for typographical and calculation errors).
	
	

		


	
	

		
The  Western Extrusions Survey should also serve as a roadmap for continuous improvement for the supplier.  The assessment team is therefore encouraged to request an improvement plan from existing suppliers or suppliers that Western Extrusions will likely do business with in the future.
	
	

		


	
	

		


	
	

		


	
	

		
Documenting and Publishing the Results:
	
	

		


	
	

		
To be considered complete, an assessment must be completely filled in.  To answer a question, click in the circular box located beside the correct answer.  Any question that does not apply should be noted as not applicable (N/A) by leaving the boxes for all possible scores (0-5) blank, or unchecked.  The final results will automatically be calculated and placed in the sheet titled, "Final Survey Score," which is located at the end of this workbook.
	
	

		


	
	

		
Completed surveys should be documented in the following manner:
	
	

		


	
	

		
 1.) Saved to the Global Sourcing Corporate file
	
	

		
       
	
	

		
 2.) The team leader should keep a hard copy as reference only in the project folder.